NEED SERVICE?

At Maxtec we can service most makes of EAS equipment. We have the latest service aids and equipment and are the number one provider of technical information.
We can provide a fixed price service visit to your premises. many clients within primary service area benifit from fixed price servicing.

Service Visit Conditions

Maxtec will provide a fixed price service visit to the clients premises, providing they are contained within the primary service area. The primary service area is defined approximately by locations within 1 hours drive of Manchester. Service visits are normally completed within 2 working days of notification. Pre payment is required from non account customers. Included in the fixed price service visit is: All travel to site, technical diagnosis of the equipment for up to a maximum of 1 hours, repair of the equipment on site where possible (see 2, below) It is the responsibility of the client to inform Maxtec of any site specific requirements, such as; if the premises is a building site, limited hours of opening, local safety requirements.
Reasonable access is required to the site, on the day of service. It is the responsibility of the client to clearly state any times where access will be denied. Failure to do so will result in the visit being charged in full and any subsequent visits being charged in full.
The service visit will be considered complete when:
1) The engineer has reported to the client or their agent that the system has been adjusted and is now working within the manufacturers specified parameters.
2) The engineer has pointed out to the client or their agent that a component or circuit board has failed and requires replacement or repair, that is not possible to carry out on site and requires further site visits or a workshop repair. In such cases the engineer will provide an estimate of the additional cost of such action.
3) The engineer has discovered and reported to the client or their agent that the electronics is functioning correctly, but the system is not working due to circumstances beyond the control of the engineer. i.e. Interference from electronic lighting, interference from adjacent tagging systems, nearby cables, nearby metal, etc. Under these circumstances the engineer will discuss and suggest any possible solutions and if requested, submit a report to the client or their agent by email, fax or in writing, at a later time.

ITEMS COVERED BY THE FIXED PRICE SERVICE VISIT.

Repairs to cable (not fibre optic cable), repairs/replacement of common connectors (not fibre optic connectors) adjustments to the system, replacement of fuses, replacement of faulty fixings (except *), replacement and alignment of circuit boards provided by the client or given to the engineer at the time of service.
Consumables and connectors (except equipment specific special connectors)

ITEMS NOT COVERED BY THE FIXED PRICE SERVICE VISIT

*Replacement of fixings that require structural repair to the building and complete removal of the system.
Replacement circuit boards and sub assemblies, other than those supplied by the client and agreed beforehand.
Replacement antennas, other than those supplied by the client and agreed beforehand.
Repairs to antennas that require removal for workshop repair.
Complete replacement of cables, other than link cables contained within surface capping (not fibre optic).
Service visits required out of normal working hours.

OUTSIDE THE PRIMARY SERVICE AREA

Clients outside the primary service area, but inside the primary installation area (area covered for fixed price installations).
Service visits will be charged at the fixed price service rate, plus a fuel supplement. Service visits outside this area (i.e. nationwide or elsewhere in Europe) are subject to daily rates, plus travel and subsistence. These rates are subject to negotiation with individual clients, please contact us for details.